Bring us your problem.
We have answers.
Being in IT support we are often asked similar questions a lot of the time. We have therefore compiled a list of common questions and possible solutions to help aid you in solving your own computer issues. Please click on a section below to find faq's about certain areas of IT
Contact GRIP I.T.
416-907-8181 | firstname.lastname@example.org
A Few Questions We Get Often:
If you relate to 4 or more of these categories, you can benefit from a managed services approach:
- You just want it all to work!
- You did not choose your career to monkey with IT issues.
- You understand what it costs your company for you to not focus on your top priorities.
- You do not want to be in the IT business.
- You do not want to deal with IT.
- You are done trying to get techies to understand what you really need.
- You realize the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
- You are finished with trying to manage depreciating assets.
- You are done with finding, hiring, and managing IT staff.
- You realize your business depends on IT technology and IT technology cannot be avoided.
- You never want to deal with Technology vendors blaming each other while you pay their bills.
- You put up with IT support issues because you do not want the trouble of changing to another support provider.
Yes. All GRIP I.T. support team members are certified in major technology platforms. To name a few, we are certified with Microsoft, VMWare, HP, CISCO, DELL, Watchguard, Juniper.
Please ask us for a full list of vendor certifications.
Managed IT Services complement businesses by allowing them to operate more strategically than reactively in order to prevent problems and to keep things running smoothly. This IT support model also rewards both the client and the Managed IT Service (MSP) provider when things go smoothly.
This is true win-win relationship as our business model is built on network up time. This IT support business model also provides fixed IT costs with allows for proper budgeting and the client will never receive surprises from a billing standpoint.
Managed IT service providers are 100% responsible for the safety, security, and reliability of your IT infrastructure. Managed IT Service providers are not only your trusted IT consultants, they also provide proactive Managed IT services using a host of tools to ensure your organization is receiving immediate IT support and consistent network up time on a fixed-fee basis that meets the budget.
As a Managed IT service provider, our corporate commitment is to proactively prevent problems and not reactively fixing problems. A Managed Service Provider’s (MSP) business model is built on network up time, not downtime.
Your IT network is the back bone of your business. Regular maintenance keeps the network running efficiently and securely. Our Managed IT Services provides proactive IT support and proactive IT maintenance therefore reducing IT systems failure and downtime.
Our team of IT support specialists monitor the health, performance and security of your IT network 24/7 ensuring security and stability.
The NOC, or Network Operation Center, is usually a physical location where a MSP delivers their managed services. The NOC is the heart or nerve center of the MSP operation. Originally used by telecommunications companies, the NOC was used as a centralized place where service technicians could safely and securely work, without having to worry about disruptions of power, Internet connectivity, or other disruptive occurrences, whether caused by natural or unnatural events.
In the early days of managed services, MSPs would build a NOC because it was a necessary component of their business model. This central monitoring location was often a key selling point for MSPs. Customers who outsource their IT management want to feel safe that their IT assets are being accessed by qualified people who are themselves located in a safe and secure location. This is why the NOC exists and is so important to the business model of a MSP.
In recent years, the term Virtual NOC has come into common usage when describing a MSP that either uses another MSP's NOC, or themselves do not have a physical location where the NOC technicians work. Instead, the technicians work remotely and collaborate in a virtualized environment. Ultimately, there are several forms a NOC can take, each one aimed at servicing a type of customer need.
We provide guaranteed response times based on the Service Priority of the issue. The service priority levels are based on an ITIL framework and range from Informational, Standard, Urgent, and Critical.
Yes, as a Managed IT Service customer we provide unlimited remote and onsite support for a fixed monthly cost.
Grip I.T. will manage your IT environment from initial conception through to expansion or contraction of your business. Strategic decisions are handled through our consultations with your designated team. Grip I.T. is available to you at any point in time to discuss new IT needs and strategic changes to the environment.