Understanding & Evaluating Managed Services

Just as in the case of larger enterprises, Small and Medium Businesses (SMBs) also need technology to operate efficient and compete effectively in the marketplace. Very few organizations today can operate without effective technology strategies. But, as reliance on IT grows, resources required to support an increasingly complex IT environment may not. Typically, many SMBs have limited IT resources and are quickly overwhelmed with the day-to-day responsibilities of ensuring their IT infrastructure is up and running which adds to overall inefficiencies, and in some cases, business or financial loss.

Organizations often feel that they are at the mercy of their IT. According to a 2012 Gartner report, less than 20% of an organizations’ IT budget is dedicated to business innovation. Businesses typically don’t have resources to monitor and measure performance of the systems, thereby creating a critical deficiency in their business operations. People cannot be empowered to achieve their goals if there is a lack of management tools at their disposal.